Your business runs on systems. Some of them should run themselves.

Custentic builds custom AI agents and automation workflows for trade businesses — HVAC, plumbing, electrical, landscaping. We find the work that falls through the cracks and build the thing that catches it. Fixed price, agreed upfront, no subscription.

Talk to us about your build See what we build

      
      Sample agent log
      17:42 inbound call answered › details captured › booked Thu 09:00

Price

Fixed, agreed upfront

Team

One person, start to finish

Escalation

To a human, always

Subscription

None

002 What we fix

The work that falls through the cracks isn’t dramatic. It’s quiet.

Calls that go to voicemail because everyone’s busy.

Quotes that sit for three days before anyone follows up.

Appointments that no-show because no reminder went out.

Five-star customers who’d leave a review if someone just asked.

None of these are hard problems. They’re just the ones nobody has time to fix properly — because the van needs loading, the quote needs writing, and the phone keeps ringing.

Custentic finds the leaks and builds the thing that plugs them.

003 What we build

Two things. Both custom.

AI Agents

Software that handles a live interaction start to finish — answers a call, captures the details, books the appointment, sends the confirmation — without waiting for someone to click a button.

Every agent is built around the way your business actually works, not a generic template you have to bend around.

Inbound call handling · after-hours booking · quote follow-up · review collection

Automation Workflows

Connections between the tools you already use — your CRM, calendar, invoicing, whatever — so information flows through them without someone copying and pasting between tabs.

One trigger sets off a chain: job marked complete → invoice raised → customer notified → review request queued.

Job-to-invoice pipelines · appointment reminders · new-lead routing · daily digest reports

Full service breakdown →

004 How it works

Three steps. No surprises.

We figure out what’s leaking

A short call. You tell us where time disappears, where jobs stall, what keeps falling off the list. We map the workflow and find the gaps worth plugging.

We build it

Fixed price, agreed before we start. You see progress along the way. No mystery sprints, no scope creep, no surprise invoice at the end.

It runs. You don’t babysit it.

We hand it over, walk you through it, and make sure it actually works in the real world. If something needs a human, it routes to a human — every time.

005 Why us

One person. One build. Your workflow.

You talk to the person who builds it. No account managers, no handoffs, no ticket queue. When something needs explaining, the person who wrote it explains it.

Everything we build has a human escalation path. If a caller says something the agent can’t handle, it doesn’t guess — it routes to you or your team. That’s not an add-on. It’s how every build works.

Placeholder

Client testimonials and case studies will appear here once available. No invented quotes or logos.

Tell us what’s eating your time.

No pitch deck, no 12-step onboarding. Just a short conversation about where your time goes and whether we can get some of it back.

Get in touch